Refund policy

Return Policy

We offer a 14-day return period. This means you have 14 days from the date you receive your order to initiate a return.

To be eligible for a return, the item must be in its original condition, with all tags attached, and in its original packaging. You will also need to provide the receipt or another proof of purchase.

To start a return, please contact us at contact@redgiant.de.
If your return is accepted, please send the goods to the following address:

Thi Cham Pham
Ravensburgstraße 7
17034 Neubrandenburg
Germany

We charge a return shipping fee of €4.99. If more than four items from the same order are returned, an additional fee of €1 will be charged for each extra item.

If you have any questions regarding returns, you can always contact us at contact@redgiant.de.